Terms of Service

1. Acceptance of Terms

This Terms of Service is a binding contract executed between Cozmic (hereinafter referred to as the "Company", "We", "Us", or "Our") and the educational group, college, or university licensing the platform (the "Customer").

Authorized individual users (including students, parents, faculty, and administrative staff) accessing the services under the Customer's portal license do so subject to these terms and the Customer's compliance with the Master Agreement.

2. Description of Service

Cozmic.in is a cloud-based Software-as-a-Service (SaaS) Enterprise Resource Planning (ERP) platform designed for higher education institutions in India. The platform is offered modularly and includes:

• Galaxy (Academics): Choice-Based Credit System (CBCS) scheduling, syllabus tracking, and grading metrics.
• Haven (Hostel): Allotment log systems, Mess fee tracking, and gate-pass security audits.
• Orbit (Transport): Live vehicle route GPS tracking and geofencing.
• Zenith (Examinations): Automated grade card compilation, schedules, and hall ticket management.
• Gravity (Finance): Online fee collections, general ledgers, invoices, and accounting integrations.
• Stellar (AI Face Recognition): Attendance auditing and smart security check-point logs.

3. User Accounts & Responsibilities

The Customer is responsible for administrative credential provisioning and security control mapping. The Customer and its authorized users agree:

• To provide accurate, complete registration details and keep profile fields updated.
• To secure login keys, usernames, and authentication hashes. Cozmic shall not be liable for losses resulting from unauthorized credential leaks.
• To notify the Company instantly of any security breaches, unauthorized logins, or data leak suspicion on the Customer's domains.
• To procure, operate, and maintain all necessary on-site hardware (e.g., compatible CCTV/cameras for Stellar AI Face recognition or GPS units for Orbit transport tracking) required for system modules.

4. Subscription, Billing & Payments

Access to Cozmic.in is structured on an annual subscription model:

• Licensing Rates: Subscription fees are charged at **₹100 per active user / year** for the Standard Plan and **₹50 per active user / year** for the Pilot Access Plan, or custom negotiated pricing depending on the modules deployed.
• Annual Billed Commitment: Subscriptions are committed and billed annually in advance. Active user numbers are audited at the start of each academic term, and any net additions are invoiced pro-rata.
• GST & Levies: All listed prices are exclusive of 18% Goods and Services Tax (GST) or other applicable state levies, which shall be added to the invoice.
• Late Payment Penalties: Unpaid invoices beyond 30 days from the due date shall attract penal interest at the rate of 18% per annum. Cozmic reserves the right to suspend platform access upon 7 days prior written notice in the event of continuous non-payment.

5. Acceptable Use Policy

The Customer and its authorized users shall not:

• Reverse engineer, decompile, disassemble, or extract core source files, database schemas, or AI algorithms of Cozmic.in.
• Use the platform to upload, transmit, or store content that is infringing, defamatory, obscenely unlawful, or in violation of third-party privacy rights.
• Inject malicious scripts, Trojan horses, or run automated denial-of-service stress tests without written permission.
• Misuse student database fields to harvest, scrape, or exploit personal details of Data Principals for commercial gains.

6. Intellectual Property Rights

All ownership rights, titles, and interests in the Cozmic platform, including software code, UI designs, system architectures, database schemas, documentation, trade secrets, logos, and underlying artificial intelligence algorithms (such as the facial recognition models and automated grade compilers) remain the exclusive property of Cozmic. No intellectual property is transferred under these terms except for the limited SaaS license granted herein.

7. Data Ownership & License

The Customer retains complete and exclusive ownership of all student personal records, parent files, grading logs, academic sheets, hostel details, and financial transactions uploaded onto the platform (collectively, the "Customer Data").

The Customer grants Cozmic a non-exclusive, royalty-free, royalty-paid, worldwide license to host, cache, copy, transmit, and display Customer Data solely for the purpose of providing and maintaining the SaaS services, generating analytical reports for the Customer, and complying with statutory security audits.

8. Confidentiality & Security

Each party agrees to safeguard the other party’s proprietary and non-public data (including business agreements, pricing, source code, and student PII) with a reasonable standard of care.

Cozmic executes security measures conforming to Section 43A of the IT Act, 2000, and is actively working towards SOC 2 Type II audits and ISO 27001 compliance standards to ensure maximum protection of all Customer databases.

9. Warranties & Disclaimers

EXCEPT AS EXPLICITLY STATED IN THE CUSTOMER'S SERVICE LEVEL AGREEMENT (SLA), THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. COZMIC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED.

AI AND AUTOMATION DISCLAIMER: COZMIC'S STUB SYSTEMS EMPLOY ARTIFICIAL INTELLIGENCE MODELS (E.G., STELLAR BIOMETRIC FACE LOGGING AND AUTOMATED QUIZ/GRADING GENERATION). THESE AI SYSTEMS ARE ADMINISTRATIVE ASSISTANCE UTILITIES. THE ACCURACY OF FACE RECOGNITION IS SUBJECT TO PHYSICAL HARDWARE AND LIGHTING CONDITIONS. THE CUSTOMER MUST DIRECTLY REVIEW AND MODERATE ALL AI-MARKED ATTENDANCE, AUTOMATED GRADES, AND SCHEDULING DISPATCHES FOR FINAL LEGAL VALIDITY. COZMIC IS NOT LIABLE FOR OPERATIONAL CORRECTIONS ARISING FROM SYSTEM PREDICTIONS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COZMIC BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF REVENUES, SAVINGS, AND DATABASE CORRUPTION) ARISING OUT OF THE USE OF THE SAAS SYSTEM.

THE MAXIMUM AGGREGATE LIABILITY OF COZMIC FOR ANY LEGAL CLAIMS FILED UNDER CONTRACT, TORT, OR STATUTORY INDEMNITY SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES PAID BY THE CUSTOMER TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Termination

These terms remain effective until the expiration of the subscription license or mutual termination. Either party may terminate for convenience with a 90-day prior written notice, or immediately for material breach if the breaching party fails to cure the breach within 30 days of receiving written notification.

Post-Termination Data Access: Upon contract termination, the Customer has 30 days to extract its SQL database schemas and files from Cozmic servers. After this period, Cozmic shall securely purge, overwrite, or anonymize all Customer databases in compliance with retention policies.

12. Service Level Agreement (SLA) & Uptime

We warrant a realistic **99.5% service availability** (uptime) for the core cloud ERP platform, calculated monthly.

This uptime excludes scheduled maintenance windows (conducted during off-peak campus hours with a 48-hour advance notice) and events of force majeure (such as national cloud infrastructure failures, fiber cuts, or regulatory internet shutdowns). In the event of system availability dips below 99.5%, the Customer is eligible for service credits in the form of subscription extensions, as detailed in the master service contract.

13. Governing Law & Jurisdiction

This Master SaaS Agreement and all dispute settlements arising from it shall be governed by and interpreted under the laws of the Republic of India.

Any legal claims, mediation, or court litigation arising from these Terms of Service shall be subject to the exclusive jurisdiction of the competent civil courts located in **Hyderabad, Telangana, India**.

14. Contact Information

For any legal notices, service audit logs, or account escalation matters, please reach out to our legal compliance cell: